HARDSCAPE WARRANTY

2 YEAR HARDSCAPE WARRANTY

Thanks for trusting Aubrey Co with the care of your plantings! Upon completion of our planting services, you will receive a warranty certificate that outlines the warranty terms and installation date. Additionally, you will receive instructions for a watering program that is key to maintaining happy, healthy plants. We take pride in selecting only the best plants for our clients .

Our Warranty covers a one-time replacement of any tree, shrub or perennial that has completely died within 1 year of the installation.

Our warranty covers only one replacement visit. If you have multiple plantings, we suggest scheduling your service towards the end of your warranty. Once a replacement visit is approved and completed, the warranty is fulfilled and Aubrey Co

This warranty is only valid on installations that specified the inclusion of a plant warranty

All invoices must be paid in full to be eligible for warranty approval.

**Please Note

This warranty is valid only on contracts that include the specified verbiage specifying warranty coverage.
All outstanding invoices must be paid in full to Elevate Outdoor before any warranty replacements are approved.
Elevate Outdoor reserves the right to approve or deny warranty requests
A warranty request will not be approved if there are clear signs of neglect, which includes lack of proper watering, over-watering, under-watering, damage from mowing or other equipment, etc.
Warranty requests will not be approved as a result of theft or plant materials stolen.
The warranty is valid only if the customer has consistently adhered to our suggested watering schedule as described here.
A dead plant is defined as one that shows no signs of life or new growth potential. Plants that show signs of stress but still have green or healthy growth are not considered dead and will, therefore, not be approved for warranty replacement.
Replacement plants will be the same size container, height, or caliper as the plants in the original contract. We’re happy to provide a cost estimate to install a larger size plant at a price equal to the difference in material cost.

Scheduling Approved Warranty Services

Unless otherwise specified, we complete all of our warranty requests towards the end of the month, during optimal planting times, I.e. Spring and Fall. We will notify you via email a confirmation of your installation date.

PLANT WARRANTY

1 YEAR LIMITED PLANT WARRANTY

Our Warranty covers a one-time replacement of any tree, shrub or perennial that has completely died within 1 year of the installation.

This warranty is only valid on installations that specified the inclusion of a plant warranty

All invoices must be paid in full to be eligible for warranty approval.

Key Notes **

This warranty is valid only on contracts that include the specified verbiage specifying warranty coverage.
All outstanding invoices must be paid in full to Elevate Outdoor before any warranty replacements are approved.
Elevate Outdoor reserves the right to approve or deny warranty requests
A warranty request will not be approved if there are clear signs of neglect, which includes lack of proper watering, over-watering, under-watering, damage from mowing or other equipment, etc.
Warranty requests will not be approved as a result of theft or plant materials stolen.
The warranty is valid only if the customer has consistently adhered to our suggested watering schedule as described here.
A dead plant is defined as one that shows no signs of life or new growth potential. Plants that show signs of stress but still have green or healthy growth are not considered dead and will, therefore, not be approved for warranty replacement.
Replacement plants will be the same size container, height, or caliper as the plants in the original contract. We’re happy to provide a cost estimate to install a larger size plant at a price equal to the difference in material cost.

Scheduling Approved Warranty Services

To submit your warrant replacement request, please fill out the form below.